Building lasting relationships with your customers
CRM Marketing
We put ourselves in your customer’s shoes to experience your brand from their perspective
The aim is to put ourselves in the customer’s shoes and see where the gaps are in their experience with you.
We want to look at your existing base (if you have one!), understand how they went about finding you and why they purchased.
How supported are they? Do you communicate with them after they purchase? And how can we keep them around?
Going back to your brand, is the experience is aligned with the brand’s values.
With an empathetic and human vantage point, we can foresee how the customer may feel after their experience.
This allows us to further improve the service, the customer communications, set expectations, tailor approaches to groups or profiles of people.
We know different people prefer different channels and levels of contact
Throughout a customer’s journey in your brand, we’ll gently nudge specific products and services at various touch points. We take into account a range of factors, such as how well they know us, their demographic or profile or their goals.
How we do it
STEP 01
We listen and absorb your business goals to make sure we have a clear focus. Who is your ideal client?
Understand
STEP 02
We magnify the strategies and systems that are working for you, and evolve those that aren't.
Design
STEP 03
We get our hands dirty and make sure the right tools are in place. Your audience will easily be able to find and work with you.
Deliver
Featured Projects
RIN Spine Center
SOCIAL MEDIA MANAGEMENT
CUSTOMER RETENTION • COPYWRITING
CORE HK
COMMUNICATIONS